UIT Alert: VMware Host Neo3esx09

    Current Status

    ResolvedVM Host Neo3esx09 Rebooted

    Resolution Statement

    Actions and Root Causes

    An emergency reboot of one of the nodes (NEO3ESX09) was completed to prevent further problems and to continue analysis of the whole cluster without suffering a major service disruption.

    Affected Services

    • SharePoint
    • Network file space

    Event Updates

    UnavailableVM Host Neo3esx09 Rebooted
    November 24, 2015 , 10:00 PM

    Infrastructure services became unavailable.

    UnavailableVM Host Neo3esx09 Rebooted
    November 24, 2015 , 10:01 PM

    The following services were unavailable for the listed durations.

    • Network Node Manager - 2 hrs. 19 min
    • Remedy - 3 hrs. 21 min
    • Student Services – CoogRadio - 1 hrs. 25 min
    • SharePoint 2010 - 1 hrs. 36 min
    • Law - Student file server - 2 hrs. 20 min
    ResolvedVM Host Neo3esx09 Rebooted
    November 25, 2015 , 12:20 AM

    Services were restored after the reboot processes were completed. An additional hour was required to restore Remedy services.